Return Policy

KittenKicks Return Policy

At KittenKicks, your satisfaction is very important to us. If you're not completely delighted with your purchase, we're here to help!

1. Returns

• We accept returns within 14 days of delivery.

• To be eligible, items must:

  • Be unused and in the same condition you received them.

  • Be in their original packaging.

  • Include your receipt or proof of purchase.

• To initiate a return, please contact us at edwardrescuescats@gmail.com with your order number and a brief reason for the return.

• Note: Returns sent without prior contact may not be accepted.

2. Non-Returnable Items

The following items are not eligible for return:

• Products marked as sale, clearance, or “final sale.”

• Items that are used, opened, or damaged, unless confirmed as defective.

3. Refunds
 

• If your order has not been received: You are entitled to a full refund on request.

• If your order has been delivered (confirmed by tracking): Refunds are not applicable.

• If your order arrives damaged or defective: Please contact us within 7 days with photos, and we will provide a replacement or refund.

• Once we receive and evaluate your return, we will notify you via email of the approval status.

• If approved, your refund will be processed back to your original payment method within 5–10 business days.

• Please note:

  • Original shipping charges are non-refundable.

  • It may take additional time for the refunded amount to appear on your statement, depending on your bank or card provider.

4. Damaged or Defective Items

• If your item arrives damaged or defective, please contact us within 7 days of delivery.

• Include photos and a brief description of the issue.

• We’ll do our best to resolve it promptly—either with a replacement, repair, or refund.

5. Return Shipping

• Customers are responsible for return shipping costs.

• We recommend using a trackable shipping service, as we cannot guarantee that returns without tracking will be received.